Refund Policy

Last updated: 6 October 2026

To raise a request, use our Returns & Refunds form within 3 days of delivery.

1. Request window

You have 3 days from the date of delivery to raise a return or replacement request. Requests raised after 3 days cannot be accepted.

2. What we cover

• Damaged or defective items
• Misprinted designs
• Wrong product, design or size delivered

We need an unboxing video recorded in one take from the sealed package, plus clear photos of the item, the issue, the tags and the shipping label, sent to store.khtm@gmail.com with your order number. Once approved, you choose a free replacement or a full refund.

3. What we can't accept

• Size or fit preference, change of mind, or slight on-screen colour differences
• Worn, washed, altered or used items
• Items without original tags and packaging
• Customised, personalised or made-to-order items

4. Size changes

No free size exchanges. Request a ₹100 reverse pickup and place a new order for the size you need. The item must be unworn, unwashed and tagged.

5. Replacements

Dispatched within 2 working days of approval. If out of stock, we issue a full refund.

6. Refunds

• Processed within 5–7 business days of approval.
• Prepaid orders: back to the original payment method.
• Cash on Delivery orders: by bank transfer or UPI only, never in cash.
• Shipping charges are refunded only when the error was ours.

7. Contact

store.khtm@gmail.com · +91 78980 80189 (Mon–Sat, 10 a.m.–7 p.m. IST)